This case concerned injuries sustained by the applicant in the course of her employment whilst assisting a customer. The complainant argued that she had not been provided with a safe system of work nor adequate training, thus resulting in her tearing a muscle in her arm. The Court accepted that the defendant had a system in place to deal with customer queries etc, which on the facts the applicant failed to comply with. The Court held that the company policy and procedure, which relied on the use of a tannoy, was sufficient to accommodate for situations similar to what occurred on the day, meaning that no breach of duty had arisen.
http://www.courts.ie/Judgments.nsf/09859e7a3f34669680256ef3004a27de/547ea46acd0ed3de80257f77004b07de?OpenDocument
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