Practical Skills for Confronting & Preventing Conflict at Work

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Tuesday, 06 October 2026

09:30 - 13:00 ( 3 hours 30 mins )

Online

2 Half Days - 6th & 13th October

Learn how to tackle difficult conversations, manage workplace conflict early, and build stronger working relationships with practical tools, proven techniques and AI-assisted strategies you can apply immediately.

Event details

About the event

2 Half Days Duration

6th October 2 Half Days - 6th & 13th October

Online Zoom

€365.00 Early bird ends 15th September 2026 at 5:00pm. Standard rate: €415.00 Charity and Small Business rate also available

In Partnership With

Overview

Tackle conflict early. Lead conversations that build trust.

The conversations you avoid are already shaping culture, performance and trust.

Whether it's poor performance, difficult behaviour, personality clashes or unresolved tensions within a team, workplace conflict can quickly escalate if it isn't addressed early.

Join workplace mediator, coach and mentor Scott Alexander for this highly practical two-part online workshop and learn how to handle challenging conversations with greater confidence, reduce reliance on formal processes, and build stronger working relationships.

This is not a passive webinar. Through live discussion, exercises, demonstrations and case studies, you'll develop practical skills you can use immediately in your role.

What you'll gain

Over two interactive sessions, you'll learn how to:

Spot the early signs of workplace conflict and identify the causes of tension within teams
Manage poor performance and behavioural issues with greater confidence
Take control of challenging conversations using practical models and frameworks
Ask better questions in one-to-one meetings and difficult discussions
Build trust through active listening, curiosity and reframing techniques
Address issues before they escalate into formal processes
Improve communication and strengthen working relationships across teams
Help employees feel heard and understood while maintaining accountability
Use AI safely to plan, structure and rehearse difficult conversations
Move from being a "problem fixer" to a leader who creates positive, productive workplace conversations

You'll also receive an editable workbook packed with practical models, scripts, tools and resources that you can continue to use long after the workshop has finished.

Why this workshop matters

Many managers and HR professionals know they need to have a conversation, but struggle with:

Knowing what to say
Choosing the right approach
Managing emotional reactions
Preventing situations from escalating
Balancing empathy with accountability

Ignoring tension rarely solves the problem. It often leads to reduced performance, damaged relationships, formal grievances and increased management time.

This workshop provides practical, proven techniques to help you intervene earlier, communicate more effectively and create better outcomes for everyone involved.

Who this event is for

This workshop is ideal for:

HR professionals and HR business partners
People managers and team leaders
Business owners
Anyone responsible for managing people, performance or workplace relationships

Particularly valuable for those who regularly find themselves dealing with difficult conversations, workplace tensions, behavioural issues or performance concerns and want practical tools to handle them constructively.

Secure your place today!

Testimonials

Feedback that speaks volumes

Hear from previous attendees of Practical Skills for Confronting & Preventing Conflict at Work...

"The best thing was learning about different models and the types of scenarios to use them in. It was also very interesting to see how AI can be used to help up in the workplace. The workbook is also a great resource."

Miriam Fagan Clinical Nurse Manager, IBTS

"Lots of takeways and links to further info. I also tried Chatgpt for the first time."

Clare Devenny HR Executive, BIA

"Very interesting and useful content, and workbook!"

Tina Selby Director of Nursing, Irish Blood Transfusion Service

"Scott has a wealth of expertise."

Neil Templeton HR Business Partner, NIHE

Presenters

Explore the presenters on the day