Background:

The Complainant suffered from stress and anxiety with underlying depression and had been treated for anxiety by her GP, for several years. The Complainant made her direct manager aware of her difficulties, and the treatment which she was receiving, shortly after she commenced employment in 2019.

On the morning of 14th August 2021, the Complainant went to work and opened the pub. The Complainant felt an attack of anxiety and panic coming on. She felt overwhelmed and extremely low. The Complainant sent a text message to her Manager telling her that she could not continue her work that day and asking her whether it was possible that somebody else could provide cover. The Complainant’s Manager telephoned the Complainant