Customer Service Administrator v A Training Company [2023]
Decision Number: ADJ-00046968 Legal Body: Workplace Relations Commission
Published on: 07/09/2023
Issues Covered:
Article Authors The main content of this article was provided by the following authors.
Paul D Maier BL Barrister
Paul D Maier BL Barrister
Paul maier

Paul D Maier is a barrister specialising in the law of work, labour, and employment. Based in Dublin, Ireland, he is a member of the Law Library, having been called to the Bar in 2022.

Paul represents both employers and employees at all levels of the Courts, as well as before the Labour Court and the Workplace Relations Commission. He is a qualified arbitrator and is frequently commissioned to lead independent investigations and disciplinary procedures for organisations. Additionally, he is regularly engaged to provide legal advice and opinions on employment law and related matters.

Paul serves as the Editor of the Irish Employment Law Journal and Employment Law Report, and he is the Treasurer of the Employment Bar Association.

Background

Background:

The Worker was dismissed by the Employer after four months of employment and while on probation. The Worker alleged that she was stressed, untrained, and unsupported in her role, and that no concerns regarding her work were brought to her attention by the Employer prior to her dismissal. The Worker attempted to request additional training from her line manager on several occasions but these requests were not acted upon in any way. On the day of dismissal, the Worker was told by her line manager to return to her work station from the stationery room, as it was “not her allotted printing time” and that she needed to be present to answer the telephone. The Worker broke down

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Disclaimer The information in this article is provided as part of Legal Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article. This article is correct at 07/09/2023
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