Welcome to a new series of articles on coaching for managers from the experts at Coaching Champions, Cariona Neary and Karl O’Connor. The articles are all about coaching in the moment and are aimed at helping managers, i.e. non-professional coaches, to use coaching techniques in everyday challenging situations in the workplace – common staff problems you and your managers face right now.

Each article will provide readers with a workplace challenge to solve – a performance challenge that is recognisable to a broad range of readers. Cariona and Karl will then provide readers with a practical coaching approach or technique that could help you deal with that problem. Finally, they provide you with some takeaway action points – a set