Mediation  is  an  effective  method  for  resolving  workplace  disputes.  These  disputes  may involve  difficulties  between  management  and  staff  or  between  individual  employees.  The process  of  mediation  can  be  very  effective  for  many  types  of  disputes,  particularly  in relation to complaints of bullying and harassment, and has become an increasingly popular alternative to the formal investigation process in recent years.

 
Mediation is a process whereby an independent, neutral mediator assists parties to come to an  agreement  through  collaborative  engagement. Mediation helps the  parties  understand the reasons behind the conflict and find agreed ways of future interaction and behaviour.

The most important principles of mediation are:

1. Voluntariness The voluntary commitment of both parties is essential for the mediation’s success - both