A new starter has just joined the team. The manager in charge of the new employee is in a quandary, should I train the entrant or coach her to acquire the necessary skills and knowledge to do the job well?

This question can arise for a few reasons and one of them is that some busy line managers don’t know exactly what coaching is, or the difference between it and training? And yet coaching for lot of managers is now part of their job descriptions. Unless the managers have received proper training on how to effectively induct new employees; what and how to coach, confusion can result.