Does a person on your team sap everyone’s energy?

Do you find yourself putting too much time and attention as a manager on their behaviours?

Are you constantly listening to grumblings from others about them?

When people come for coaching in these situations, they are usually looking for a list of strategies. How can they be stronger, firmer, more hard-nosed in ‘making the other person’ do what they should be doing.

‘How could I be more robust with them…?’ or
‘How could I make them sit up and take on board what I’m saying?’

A couple of months ago, I worked with Liz who manages a team of 8 people. She had reached the end of her tether dealing with