Use fair, transparent processes to avoid costly findings.

The Complainant returning from a ten-day Christmas holiday in December 2024. They said the workplace felt hostile and the Respondent criticised Christmas sales, mentioning “reduced benefits”. She claimed that, despite her requests for a team meeting, she and colleagues were ignored or addressed curtly. On 3 January 2025, without notice, she was kept after her shift for a meeting with the Respondent employer and manager and accused of misconduct. That being; losing money, poor sales, over-friendliness with customers, undercharging, giving free items, taking gifts, excessive loyalty stamps and allowing “too many tips.” She was told she was unwelcome at her branch, would be moved, and would be “watched closely.” On