Employers must ensure investigations are policy-compliant.

The Complainant alleged that the bullying complaints he lodged against his supervisor in late 2019 were mishandled and unnecessarily delayed. The process, involving investigation, appeal, re-investigation, and re-appeal, only concluded in April 2024. His representative argued that the agreed policy timelines had been breached and the handling was unprofessional, causing significant delay. It was submitted that these delays and poor management of the complaints had caused the Complainant inconvenience and distress, for which compensation was sought. The Complainant maintained that the prolonged process had undermined the integrity of the investigation and exacerbated the impact of the alleged bullying. The Respondent argued that the policy was followed, ensuring due process for both parties.