Gerry McMahon is an acknowledged national expert in People Management. He has over 35 years’ experience - as a workplace investigator (on bullying/harassment/ disciplinary/dismissal/grievance issues), trainer, negotiator, facilitator, mediator, arbitrator and team builder - across a wide range of employment sectors. He is the M.D. of the H.R. training and advisory company Productive Personnel Ltd.
Gerry has also had an extensive range of books and articles published and been a columnist with the Industrial Relations News, Irish Times, Sunday Business Post, and Irish Independent and expert commentator on H.R./Employee Relations for R.T.E. and TV3/Virgin. He has also served on numerous Legal Island and C.I.P.D. judging panels and is a Council member of the Irish Association for Industrial Relations.
Contact: Tel. 087-2471415; E-Mail: ppl1gerry@gmail.com
Introduction
Difficult people come in all shapes and sizes. So, your approach to dealing with them should be driven by the type of difficult person and behaviour that you’re experiencing. Of course, how you deal with the dilemma will also depend on your self-esteem, self-confidence, professional courage and particular circumstances. Given the variety of tricky types one encounters, this article summarises the ‘Top 10 Tips’ that are widely acknowledged as helping us to cope with unnecessary and unhelpful interferences with our ability to do a decent day’s work.
1. Know Yourself
A helpful starting point when dealing with difficult people is to look in the mirror. This can be a difficult process, but it is an important first step to
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