Gerry McMahon is an acknowledged national expert in People Management. He has over 35 years’ experience - as a workplace investigator (on bullying/harassment/ disciplinary/dismissal/grievance issues), trainer, negotiator, facilitator, mediator, arbitrator and team builder - across a wide range of employment sectors. He is the M.D. of the H.R. training and advisory company Productive Personnel Ltd.
Gerry has also had an extensive range of books and articles published and been a columnist with the Industrial Relations News, Irish Times, Sunday Business Post, and Irish Independent and expert commentator on H.R./Employee Relations for R.T.E. and TV3/Virgin. He has also served on numerous Legal Island and C.I.P.D. judging panels and is a Council member of the Irish Association for Industrial Relations.
Contact: Tel. 087-2471415; E-Mail: ppl1gerry@gmail.com
Difficult conversations are those exchanges that you don’t want to have. They normally entail the potential for conflicting views, damaged relationships and uncertain outcomes. And all this is alongside a corrosive anxiety over what and how to make your points.
Like people, these conversations come in all shapes and sizes. Unless considered and conducted carefully, the outcome can take a variety of unexpected and unwelcome forms. But as the actress Gwyneth Paltrow correctly points out: ‘you’re not learning anything unless you’re having difficult conversations’!
To get the best outcome from these tricky exchanges, you need to manage your emotions and information in a sensitive and progressive way, as these conversations are about:
- things you really don’t want to talk about
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