WRC partially upheld employee’s complaint and awarded €10,080 after dismissal was found procedurally unfair and employer failed to provide written terms of employment.

The Complainant was dismissed by the Respondent in October 2023 following several allegations. She subsequently filed multiple complaints to the WRC, citing breaches of her employment rights, including lack of formal terms and conditions, excessive working hours without proper rest breaks, and unfair dismissal. The Complainant claimed she was never issued a formal contract of employment, despite repeated requests, and her duties had significantly expanded over time without written acknowledgment or additional support. She described a demanding workload, especially after transferring to a client site in 2010, and outlined a positive work history, with no