The Complainant was employed by the Respondent as a Receptionist from September 2016 until she resigned in May 2019. The Complainant submitted that when she commenced working with the Respondent she was not provided with a written statement of terms and conditions of employment by the Respondent and that throughout her employment the Respondent constantly expanded the range of duties assigned to her. The Complainant stated that the Respondent Manager’s mother, who had an interest in the business, constantly monitored the reception staff on CCTV and if she observed them having “downtime” she would ring them and tell them to do the hoovering along with other housekeeping duties.

The Complainant submitted that while in employment with the Respondent she