The Complainant was employed as an Office Manager with the Respondent from February 1997 until May 2019. The Complainant was responsible for recruitment, payroll and delegating work to staff. The Complainant also generated more fee income than other sales staff. In 2017, a Credit Controller within the Respondent company was appointed general manager.

The General Manager insisted that the Complainant commenced work at 9am, although she had always started work at 9.30am, and this was agreed with the Directors. This was due to a medical condition. She was told that if she did not conform her salary would be docked or she would be issued with an official warning. The GM then downgraded the Complainant’s management role and responsibilities,