Background

The Respondent provides a service to the public at a retail premises in Galway supplying fuel for vehicles with a shop. The Complainant submitted that he was denied service at the Respondent’s premises on two occasions in March/April 2021 and that on the second occasion he was subjected to racial abuse. The employee at the centre of the allegations is no longer an employee of the Respondent.

The Complainant is a taxi driver who usually works in Galway City. It was a frequent occurrence for him to attend at the Respondent’s service station. On 31st March 2021, he went to the service station to obtain fuel for his vehicle. The normal practice was when he went to the