I have received a complaint from an employee that they are feeling bullied by their immediate manager. Our Dignity at Work Policy provides for mediation as an optional first step in our informal process. How do I handle it?

Michelle Ryan writes:

When an employer is made aware of a complaint of bullying, they are under an obligation to address such a complaint. Failure to do so may lead to liability and potential claims against the employer. Complaints can be addressed through informal and formal mechanisms and mediation is often an excellent step to show that a company has taken all reasonable steps to repair a working relationship.

In the above example, the employer should progress this matter pursuant to