
Caroline Reidy, Managing Director of the HR Suite and HR and Employment Law Expert. Caroline is a former member of the Low Pay Commission and is also an adjudicator in the Workplace Relations Commission.
Caroline is also an independent expert observer appointed by the European Parliament to the Board of Eurofound. Caroline is also on the Board of the Design and Craft Council Ireland and has been appointed to the Governing Body of Munster Technology University.
She also completed a Masters in Human Resources in the University of Limerick, she is CIPD accredited as well as being a trained mediator. Caroline had worked across various areas of HR for over 20 years in Kerry Group and in the retail and hospitality sector where she was the Operations and HR Director of the Garvey Group prior to setting up The HR Suite in 2009. She has also achieved a Diploma in Company Direction with Distinction with the Institute of Directors. She also has written 2 books, has done a TEDx and is a regular conference speaker and contributor to national media and is recognised a thought leader in the area of HR and employment law. Caroline also mentored female entrepreneurs on the Acorns Programme. Originally from Ballyheigue, Co. Kerry living in Dublin is very proud of her Kerry roots.
The HR Suite
With offices in Dublin, Cork and Kerry and a nationwide client base of SME's and multinationals, The HR Suite has over 600 clients throughout Ireland and employs a team of HR Advisors who offer clients expert HR advice, training, third party representation and other HR services.
The HR Suite has been acquired by NFP, an Aon Company, a leading global insurance broker. This expands the range of services on offer to their clients such as Health and Safety, Outplacement, Employee Benefits, and Pensions.
Letting staff go due to redundancy is sometimes an unavoidable part of doing business, especially in today’s unpredictable economic environment. In Ireland, many companies are having to make tough decisions as global uncertainty and rising costs drive the need for restructuring. Big-name firms like TikTok, PayPal, Meta, and Indeed have all made headlines recently due to the requirement for them to make job cuts.
While redundancy is a legitimate reason to end employment, it also comes with significant legal risks. If employers don’t handle the process fairly, they could face claims under the Unfair Dismissals Act 1977. The consequences could include potential damage to your company’s reputation and costly compensation payouts.
Under the Unfair Dismissals Act 1977, all dismissals are presumed to be unfair unless the employer can prove otherwise, making it essential for businesses to approach redundancy with caution and clarity. While redundancy is one of the few legally accepted grounds for dismissal, it must be both genuine and handled in strict accordance with fair procedures to be valid.
This means employers must go beyond simply identifying roles at risk and they must also ensure transparency and fairness throughout the process. Key steps include providing employees with adequate training on relevant procedures, applying clear and objective selection criteria that can be justified if challenged, and meticulously documenting every decision, meeting, and communication related to the redundancy.
Even when the redundancy itself is legitimate, failing to follow a fair and consistent process can still lead to a successful claim for unfair dismissal, with significant legal and financial consequences for the employer.
Legislative Update: The 2024 Redundancy Reforms
The Employment (Collective Redundancies and Miscellaneous Provisions) and Companies (Amendment) Act 2024 commenced on 1 July 2024 and was introduced in direct response to past high-profile insolvency cases like Debenhams and Clery’s, where employees were made redundant with little to no consultation.
The Act now mandates at least 30 days of consultation and the provision of “all relevant information”, even where insolvency is involved. These reforms are designed to promote transparency with the aim of ensuring that workers are treated with dignity and respect during times of business upheaval.
Case law reinforces and reminds us of the importance of fairness within redundancy processes. In JVC Europe Ltd v Panisi, the Employment Appeals Tribunal held that even where redundancy was genuine, the employer's failure to consult the employee rendered the dismissal unfair.
More recent decisions from the Workplace Relations Commission continue to echo this message. In Kevin Foley v Digital River Ireland Ltd, the WRC awarded nearly €170,000 after finding that the appeal process during Foley’s redundancy lacked proper engagement and fairness.
Gary Rooney, a senior employee at Twitter/X’s European headquarters in Dublin, was awarded over €550,000 after being unfairly dismissed. Rooney did not respond to an email from Elon Musk requiring staff to commit to an "extremely hardcore" work ethic. His lack of response was interpreted as a resignation, leading to his dismissal. The WRC found that this constituted an unfair dismissal
These cases demonstrate how failing to explore alternatives or to apply a fair selection processes can lead to large awards for unfair dismissal. Employers must also remain mindful of their obligations under the Protection of Employment Act 1977, particularly in cases of collective redundancy.
The Act requires notification to the Minister for Enterprise, Trade and Employment, alongside consultation with employee representatives. Skipping these procedural steps not only exposes the company to legal risk but also undermines employee morale and public trust.
Redundancy may be necessary but a fair, well-documented process is essential to safeguard both employees and the business.
Best Practice for Employers During Redundancy
To minimise the risk of unfair dismissal claims during a redundancy process, employers should adopt a best-practice approach that emphasises fairness, transparency, and compliance. This begins with thorough planning clearly outlining the business rationale for the redundancy, the selection process, and a consistent communication strategy.
Employers should also engage in meaningful consultation with affected employees, while this is legally required in collective redundancy cases, it is considered best practice even in smaller-scale redundancy situations. Selection criteria must be objectively justifiable, using measurable data such as performance metrics, length of service and care should be taken to avoid over-reliance on any one factor.
Where possible, alternatives to redundancy should be explored, such as redeployment to other roles and/or reducing working hours. Throughout the process, meticulous documentation is essential. Employers should maintain accurate records of meetings, selection matrices, correspondence, and any employee feedback or responses to ensure transparency and accountability if the process is ever called into question.
And finally, remember to document everything. Keep detailed records of decisions, consultations, selection processes, and correspondence. This not only strengthens your legal position but also demonstrates a responsible and people-centered approach to organisational change.
For more information on the HR Suite:
Telephone: (066)7102887 (Head Office)
Visit https://thehrsuite.com
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