This is another Equal Status case that has implications for employment.

The Complainant had booked a room in the Respondent's B&B for herself and her sister for the purpose of staying there overnight in February 2018. When the Complainant arrived at the premises on the date in question the door was locked. She phoned the Respondent proprietor who informed her that someone would let her in shortly. Following this conversation no-one opened the door to let her in and she made further repeated attempts to contact the Respondent by phone, but her calls were unanswered. The Complainant was left with no choice but to seek alternative accommodation on the night in question.

The Respondent provided a written response which