The respondent company is a credit card company with its parent company being US based. The company is heavily regulated. Due to the tight regulations and the compliance required of the company training is provided to all staff on the commencement of their employment and this training is ongoing throughout their service with the company. 

The claimant was employed as a customer specialist and worked within the collections department. The respondent company noted how the claimant was a very experienced employee and was a high performer. Following a review of the inputting of codes on customer codes, the respondent claimed that it became evident that the claimant had failed to correctly input correct action codes on a number of