This case looks at the necessity of following procedures when disciplining an employee. 

This case surrounded an unfair dismissal claim brought on behalf of a non-national sales advisor whose employment was terminated on the basis of underperformance. The respondent claimed that following attempts to improve the claimant's performance by planning the conduct of the claimant was not rectified, which they believed left them with no option but to terminate the claimant's employment. 

The claimant was a customer assistant for the respondent. In 2011 the respondent introduced a customer service programme called You Are The Difference (Y.A.T.D), it was the claimant's usage of the programme and lack of knowledge of it that played a significant role in the claimant's dismissal.