The Complainant claimed that he was discriminated against on the disability ground in relation to a service provided by the Respondent. The Respondent refused to allow the Complainant to fly business class to Washington in January 2019. The Complainant is claiming that the Respondent failed to provide him with reasonable accommodation pursuant to the Equal Status Act 2000. The Complainant suffers from multiple sclerosis and uses a special harness when flying because he cannot sit upright independently in an aircraft seat without support.

On the 18th of January 2019, the Complainant said his wife received a telephone call and an email advising him that he could not travel in business class and that he would be required to sit