The complainant in this case sought to appeal the Adjudication Officer's  recommendation. The complainant was a member of the check in staff for the respondent company and was involved in an incident in January 2014 when checking in a passenger flying to Switzerland. The complainant alleged the passenger had become aggressive towards her when she asked him to produce documentary evidence of his entitlement to reside in Switzerland. She submitted that the passenger was flying on an Irish passport and it was her understanding, having checked the company’s TIMATIC database, that the passenger was required to be in possession of a residence permit if he intended to remain in Switzerland for a period longer than three months.

The complainant