The Complainant, Ms Cowen, was employed by Apleona HSG Ltd., ‘the Respondent’, as a Cleaner from December 2016 to June 2019. Following her dismissal, the Complainant lodged a complaint under the Unfair Dismissals Act with the Workplace Relations Commission. The complaint was upheld by an Adjudication Officer, who awarded compensation of €2,544. The Complainant then appealed the quantum awarded.

Prior to an incident in May 2019, there had been difficulties with the Complainant’s work performance and attitude. When challenged about the quality of her work, the Complainant acted as if her cleaning was superior. Other staff indicated that they did not wish to work with her as her attitude was difficult. Her behaviour and outbursts were also directed at