Complaints from Agency Workers – How Do I Handle It?
Published on: 18/05/2021
Article Authors The main content of this article was provided by the following authors.
David McCarroll Partner, Galway RDJ LLP
David McCarroll Partner, Galway RDJ LLP
David mccarroll 2022

David is a Partner in the firm’s Employment team. He advises a wide range of private sector med-tech and life science clients on contentious and non-contentious employment matters.

David has a particular expertise in advising clients from within the healthcare and education sectors. He has developed a practical and commercially aware approach to the range of issues that arise in those specific sectors such as fixed term work claims, equality claims, disputes arising from public sector and other collective agreements and complex industrial relations disputes and strikes within unionised workforces generally.

I work within a manufacturing environment where there is a mix of majority direct hires and some agency workers. I now have a complaint between a direct hire and an agency worker to address. Obviously, the agency worker is not actually our employee, so How do I handle It?

There are a range of legislative provisions which ascribe certain duties of care and obligations around agency workers, who are in an unusual position in that they are employed by the agency provider but supervised, controlled and directed by the hirer.

Of course, the approach taken will very much depend on the nature of the issue between the direct employee and the agency worker.

So, for health and safety issues, there

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Disclaimer The information in this article is provided as part of Legal Island's Employment Law Hub. We regret we are not able to respond to requests for specific legal or HR queries and recommend that professional advice is obtained before relying on information supplied anywhere within this article. This article is correct at 18/05/2021
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