The Complainant commenced employment with the Respondent as a Support Care Leader in 2016. She submitted that she had a blemish free track record with the Respondent.

An incident occurred on the 23rd of April 2020 involving the Complainant and one of the service users of the Respondent. The Complainant, in evidence, said she had a firm exchange with a service user following his exit from another service user’s bedroom.  The Complainant categorically denies the charge of physical abuse toward a service user and said in evidence that the service user had a previous history of sexualised behaviour.

A colleague of the Complainant did not intervene during the exchange and did not make a verbal complaint until a week