The Complainant commenced his employment with the Respondent in 1997 and joined the Homecare Department in 2012 as a Patient Services Representative where he was employed until the date of his dismissal on the grounds of gross misconduct on the 4th of March 2020.

The Complainant appealed his dismissal on the grounds it was too severe an action for the breach of procedure regarding the issue of a medical device to someone other than the patient. The Complainant agreed he made an error of procedure but maintained it was due to a human error and the error did not result in any damage to the Patient involved or the Respondent.

Following the incident, the Complainant received an email from