Mary Rafferty is an ICF credentialed Leadership Coach and Advanced level Mediator (MII) with many years of experience supporting leaders and managers to build high quality robust relationships in their teams and a culture of open and transparent communication.
She has coached and/or trained hundreds of managers to nurture better relationships – engaging constructively in giving feedback, motivating their teams, navigating difficult conversations as well as developing their own resilience, clarity and flow, becoming more decisive and overcoming their inner critic.
Mary holds an Honours Degree in Education, a Masters Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.
Mary Rafferty writes:
Which Way Do You see It?
Here’s a question: what key skill will improve the outcomes of all types of negotiation whether you are buying a car or trying to sort a contentious issue at work?
You might think it’s getting all your arguments clear and well-rehearsed and then sticking hard by them. Yes, it’s good to be clear on your own point of view.
But surprisingly, research shows that better outcomes will result from negotiations for those with a greater capacity for what’s termed ‘perspective-taking’: seeing the situation from the other person’s point of view.
In this article, we will explore:
- What we mean by ‘perspective-taking’ and why it’s beneficial
- What inhibits our capacity for seeing
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