Mary Rafferty is an ICF credentialed Leadership Coach and Advanced level Mediator (MII) with many years of experience supporting leaders and managers to build high quality robust relationships in their teams and a culture of open and transparent communication.
She has coached and/or trained hundreds of managers to nurture better relationships – engaging constructively in giving feedback, motivating their teams, navigating difficult conversations as well as developing their own resilience, clarity and flow, becoming more decisive and overcoming their inner critic.
Mary holds an Honours Degree in Education, a Masters Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.
Mary Rafferty writes:
A HR Manager contacted me about an issue between an employee and her Manager. The employee had approached her saying she was feeling disrespected and undermined by him. The HR Manager had a brief discussion about the situation with the Manager also to hear his point of view and then thought it would be best if she held a three-way / informal mediation meeting with both of them to try and help them sort it out. Her query to me was how best to prepare them for the three-way meeting/mediation session.
This newsletter outlines five key areas that are worth exploring in pre-mediation coaching on a one-to-one basis that will optimise the chances of a successful three-way
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