Mary Rafferty is an ICF credentialed Leadership Coach and Advanced level Mediator (MII) with many years of experience supporting leaders and managers to build high quality robust relationships in their teams and a culture of open and transparent communication.
She has coached and/or trained hundreds of managers to nurture better relationships – engaging constructively in giving feedback, motivating their teams, navigating difficult conversations as well as developing their own resilience, clarity and flow, becoming more decisive and overcoming their inner critic.
Mary holds an Honours Degree in Education, a Masters Degree with Distinction in Social Science and has attended a wide variety of specialised trainings in the field of conflict resolution.
Mary Rafferty writes:
"Er...um John, I need to talk to you about...something...". Powerful Questions to Prepare for 'Difficult Conversations'
Of all of the situations I have been hired to work on over the past decade, the majority of them related to a breakdown in relationships between a manager and a member of their team. Somewhere along the lines, a difficult conversation had lived up to its name and everyone was left feeling upset and frustrated.
This Article Highlights:
- Challenges or ‘landmines’ inherent in such interactions
- A set of ‘powerful questions’ that you can use as part of a preparatory coaching session help a Manager hold a constructive rather than ‘difficult’ conversation.
Why might conversations become ‘difficult’? By a ‘difficult’ conversation
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