NilaKanthi Ford writes:

Yesterday my colleagues were all discussing the “issues” underpinning a specific client’s business dilemma – the need to change or continue to lose market share. Everything was discussed – the systems, the processes, what was “business as usual”. I was firmly advocating that the organisation’s culture required a review. The firm was allowing behaviours which were perpetuating poor and inconsistent performance. Everyone in the organisation was shying away from confronting difficult conversations. So, poor behaviours were tolerated and inconsistent performance persisted.

Do not avoid or postpone difficult conversations. We all reach a stage where we have to have them. We dread them. We procrastinate. We try to find another way out. It is essential to take control.